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Amazon have refunded me for the parcel which had supposedly been… - B. Henderson Asher's Moments of Mirth [entries|archive|friends|userinfo]
Listen in, listen Ian!

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[Oct. 6th, 2011|04:31 pm]
Listen in, listen Ian!
Amazon have refunded me for the parcel which had supposedly been delivered but which never turned up, so I've reordered the bits to be delivered to work. I might finally get to build my new PC sometime next week. When I'm going out just about every night, boh. Never mind, we're getting there.

Last night then, my sword of consumer justice switched its attention to HSBC. In June, I decided to switch my bank account to smile, and I filled in the form for them to move my standing orders and direct debits across. They did this before the end of June, so I told work to pay my salary into my new account. Some of my direct debits paid small amounts out at the end of June, but that was fine because the smile account came with an overdraft. Meanwhile, my old HSBC account was in its overdraft, but under the limit.

July came, and my salary was paid into smile. The direct debits on the HSBC account had been cancelled. And then, a repayment on a personal loan I have with HSBC was taken out of my HSBC account, despite the direct debit having been cancelled and a new one having been set up on the smile account, taking my HSBC overdraft over its limit. Grr. I phoned them to complain, made it clear that I did not want to be charged because of this and all seemed well - I wasn't charged.

Since then, I've occassionally paid for things using the debit card on that account, usually when buying stuff online from someone who's not got the details stored of my new card, and the new card is over there where I can't be bothered going to get it. A few days later I look at the HSBC account, and transfer across enough money from the smile account to cover the purchase. I was doing this last night when I noticed a £25 charge on the HSBC account. There was no reason why this should have been there - apart from the time in July, which was HSBC's error the account hadn't been over the overdraft limit. I phoned up to find out what it was and was told that it was an annual overdraft arrangement fee, which is charged if the account has gone over the limit at any time during the year and the fee for that was waived. So in effect, whenever they waive a fee, they don't, they just delay it a few months and hope you don't notice. I moaned at the guy in the phone, and he put the £25 back in the account (together with 8p missing interest, because by that point I didn't want to give them a penny extra), but how can they think this is even faintly acceptable?

Why does everyone have to be so fhit?
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Comments:
[User Picture]From: mrs_leroy_brown
2011-10-06 03:56 pm (UTC)
:( banks suck.

Royal Mail fucked my Amazon order too. They left a card saying 'the parcel was left with your designated neighbour'. I don't have one. They didn't list a name. The parcel was sent recorded tracked, but when I called to ask about it, they (RM) couldn't do anything about it because I didn't have a tracking number, so I had to open a complaint and will hear back in 10 working days.

Meanwhile, Amazon replied the next day with a grovelly email saying they'd ship the replacements for free and via first class post, when it was originally super saver cheapo freebie delivery.

And this is why I'm conflicted. Indie (and yes places like Borders) I love you, but Amazon is so freakin' convenient and now I can eat my way hungrily through the Dark Tower series.
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[User Picture]From: ruudboy
2011-10-06 03:59 pm (UTC)
Does Borders still exist in the US?
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[User Picture]From: mrs_leroy_brown
2011-10-06 04:02 pm (UTC)
The one in Appleton closed. I think if they haven't, most will soon.

oh, also Smile have been pretty cool, tho sometimes when you need to go to a branch it's a pain because there aren't as many Co-ops. HOWEVER, the tellers at the Co-op seem to be universally lovely and awesome - and at every branch I've been to!

Also Smile were kind and when I wrote to them panicking that I couldn't afford to extend my overdraft again and I'd only be a few pounds over a for a few days (while waiting for my DWP backpay) they were really kind and didn't charge. So that's my Smile experience, hope it is also good with you!
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[User Picture]From: amuchmoreexotic
2011-10-06 05:14 pm (UTC)
The financial regulators take years to get around to stopping that kind of thing, if they do it at all, so why not randomly charge you £25? £25 x a few tens of thousands of customers almost adds up to real money. At worst, they might have to pay it back a few years down the line. They'd be fools not to!
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