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Oh, okay - B. Henderson Asher's Moments of Mirth [entries|archive|friends|userinfo]
Listen in, listen Ian!

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Oh, okay [Feb. 9th, 2007|01:53 pm]
Listen in, listen Ian!
Mongolian Barbeque then.

It was last Thursday (ie the one before yesterday) that we went, so I
called them at lunchtime on Wednesday to book a table. I got through
to an answerphone message inviting me to leave the details of the
booking I wished to make, and a contact number so that they could get
back to me to confirm it. Fair enough. When I hadn't heard back by
about nine that evening, I called them again, this time I got a person
so I explained what had happened, made the booking (being obliged,
under protest, to leave a credit card number which they would charge
for a fiver a head if we didn't turn up - always nice to be trusted
isn't it?) and all was well.

We duly turned up there the next day. The meal was okay - although it
sometimes showed that letting customers just mix their own sauces
together at random isn't always the best idea - but the service wan't
the best. Not disastrous, or rude, but just a bit careless, and it
wasn't often easy to catch the eye of a waiter. When the bill arrived,
they'd charged us for eight meals instead of seven, and it was fairly
grudgingly that they removed the extra one. We paid - without asking
them to remove the 12.5% service charge, which I wanted to but was
overruled - and left.

The next I heard from them was when I was woken up by my phone ringing
on Saturday morning. It was someone who'd picked up my message, and
wanted to confirm the details of the booking with me. "Oh", I said,
"that's okay, it was a booking for Thursday which I called back and
organised, don't worry about it now." He told me that I'd in fact only
left the message the previous night, and wouldn't accept that we'd
already been. I could barely get a word in edgeways while he talked at
me about the new answering machine system they had - what is this,
1978? - and so eventually, fed up of being badgered I just hung up on
him and went back to bed.

Two minutes later the phone rang again.

"Hello, this is [name I didn't care about, and still don't] at the
Mongolian Barbeque. Did you just hang up on me?"
"Well, don't you think that was a little rude?"

Guess what I did next, dear reader?

[User Picture]From: nudejournal
2007-02-09 01:59 pm (UTC)
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[User Picture]From: offensive_mango
2007-02-09 02:02 pm (UTC)
Now we know why it's called that.
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[User Picture]From: chiller
2007-02-09 04:05 pm (UTC)
Poor old Mongo. He takes such a battering.
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[User Picture]From: dragonwoodshed
2007-02-09 02:14 pm (UTC)
There used to be a Mongolian BBQ in Cambridge, it was sh*te on a stick - they seem to pride themselves on awful service.
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From: shewho
2007-02-09 02:15 pm (UTC)
Booked for lunch?
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[User Picture]From: offensive_mango
2007-02-09 02:17 pm (UTC)
Apologized for being so rude?
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[User Picture]From: braisedbywolves
2007-02-09 03:07 pm (UTC)
Made a mental note to check your next Visa card statement carefully?
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[User Picture]From: catsgomiaow
2007-02-09 03:20 pm (UTC)
The man speaks wisely.
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[User Picture]From: ruudboy
2007-02-09 06:37 pm (UTC)
Oh yes, I have done this. If anything appears from them on that, they'll face an onslaught before which Kublai Khan himself would have withered.
(Reply) (Parent) (Thread)
[User Picture]From: caramel_betty
2007-02-09 03:25 pm (UTC)
That's a pity. I've gone to one in Glasgow a couple of times now with icedsilk, and various other people, and it was pretty much fine. The service was a little lax, but no worse than I've had in other very busy restaurants, as it was jam-packed on a Saturday night the second time we went.
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[User Picture]From: pookalso
2007-02-09 08:54 pm (UTC)


The one in Brighton was very good, well, around about 10 years ago anyway.

Sorry, that was worse than useless.
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[User Picture]From: perdita_fysh
2007-02-12 12:27 pm (UTC)
We love the one in Whistler, it's probably our favourite restaurant at the moment (even though we only get to eat there a few times a year *&). I think it is the ability to make our meals exactly what each of us wants. And service is never a problem in Canada.

I had been meaning to find one in the UK to go to (there aren't so many of them) but now I'm worried it will be too disappointing so I might not bother.

I'd turn your blog into a letter of complaint to their head office by the way. They can't improve if they don't realise how rubbish they are.
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