||[Feb. 9th, 2007|01:53 pm]
Listen in, listen Ian!
Mongolian Barbeque then.|
It was last Thursday (ie the one before yesterday) that we went, so I
called them at lunchtime on Wednesday to book a table. I got through
to an answerphone message inviting me to leave the details of the
booking I wished to make, and a contact number so that they could get
back to me to confirm it. Fair enough. When I hadn't heard back by
about nine that evening, I called them again, this time I got a person
so I explained what had happened, made the booking (being obliged,
under protest, to leave a credit card number which they would charge
for a fiver a head if we didn't turn up - always nice to be trusted
isn't it?) and all was well.
We duly turned up there the next day. The meal was okay - although it
sometimes showed that letting customers just mix their own sauces
together at random isn't always the best idea - but the service wan't
the best. Not disastrous, or rude, but just a bit careless, and it
wasn't often easy to catch the eye of a waiter. When the bill arrived,
they'd charged us for eight meals instead of seven, and it was fairly
grudgingly that they removed the extra one. We paid - without asking
them to remove the 12.5% service charge, which I wanted to but was
overruled - and left.
The next I heard from them was when I was woken up by my phone ringing
on Saturday morning. It was someone who'd picked up my message, and
wanted to confirm the details of the booking with me. "Oh", I said,
"that's okay, it was a booking for Thursday which I called back and
organised, don't worry about it now." He told me that I'd in fact only
left the message the previous night, and wouldn't accept that we'd
already been. I could barely get a word in edgeways while he talked at
me about the new answering machine system they had - what is this,
1978? - and so eventually, fed up of being badgered I just hung up on
him and went back to bed.
Two minutes later the phone rang again.
"Hello, this is [name I didn't care about, and still don't] at the
Mongolian Barbeque. Did you just hang up on me?"
"Well, don't you think that was a little rude?"
Guess what I did next, dear reader?